Support
For inquiries about “Abstract Thinking Trainer”, please contact:
- Email: hecuhecu5@gmail.com
It helps us investigate faster if you include your device (model name and iOS version) and the App version.
Frequently Asked Questions
Do I need a subscription to start training?
No. The thinking-ability assessment and its results, five training questions a day, writing in the abstraction game, “Community Answers”, and your incorrect questions are all free to use.
Premium (subscription) adds AI feedback on written answers, AI dialogue in the abstraction game (full version, up to 5 times a day), Why-type thinking training, and viewing your records for the full period (the free tier shows the last 7 days). The annual plan includes a 7-day free trial.
Can I try the AI responses while staying on the free tier?
Yes. On the screen in the abstraction game where the AI response is locked, you can watch a rewarded ad to see a short version of the response once a day. The short version returns only “another angle”. With Premium there are no ads and you get the full response.
The AI response says it has reached today’s limit
There is a daily limit on AI responses (shared between the abstraction game and Why-type thinking training). The limit resets at midnight Japan time. After you reach the limit, you can still keep writing in your own words.
How do I cancel the free trial?
You can cancel in the iOS Settings app > your name > Subscriptions. If you do not cancel at least 24 hours before the free period ends, the annual plan price is charged when that period ends.
After cancelling, Premium features remain available until the free period ends.
My records disappeared after I changed devices
If you have not linked an Apple account, your records are tied to the account on the device and are not carried over.
If you have already purchased, you can restore your subscription status with “Restore Purchases” on the Paywall screen. To carry records over in future, we recommend linking an Apple account from Settings > Sign in.
I disagree with how my answer was scored
If you have doubts about a question or its explanation, please contact us through the in-app reporting feature or the email address above. We use what you send us to improve the questions.
I would like a refund
Refunds follow Apple’s policy, and we cannot issue refunds directly. Please request a refund through Apple’s support page (https://reportaproblem.apple.com/).
I want to delete my account
If you would like your account deleted, please contact the email address above. Deletion removes your learning records, and they cannot be restored.
If you have an active paid plan, you must cancel the subscription separately from deleting the account.
Reporting in “Community Answers”
You can report a post from the menu on that post. When we receive a report, we review and respond promptly. A post you have reported is hidden on your device immediately, without waiting for that review.
You can also block a particular poster. Posts from a blocked poster are no longer shown. You can unblock from Settings > Community Answers.